Terms of Service

01Agreement to these terms

These Terms of Service (the "Terms") are a binding agreement between you ("you", "your", or "Customer") and Nidavellir Software Private Limited ("Nidavellirs", "we", "us", or "our"), the company that operates https://nidavellirs.com and the products offered under it, including Shrno, Commenda, Attune and Calibrate (each a "Product", together the "Services").

By creating an account, accessing, or using any of the Services, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Acceptable Use Policy and Refund & Cancellation Policy, each of which is incorporated here by reference. If you do not agree, do not use the Services.

02Your Nidavellirs account

All Nidavellirs products share a single account managed by our identity provider (the shared Nidavellirs account). One set of credentials gives you access to every Product you are entitled to use.

• You must be at least 16 years old, or the age of digital consent in your country, to create an account.
• You must provide accurate information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account.
• You must notify us promptly at info@nidavellirs.com if you suspect any unauthorised use.

We may offer single sign-on or connect your account across Products. Access to a specific Product may require a separate subscription or plan.

03Licence to use the Services

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business or personal use. We reserve all rights not expressly granted.

04Plans, billing and taxes

Some Products offer free plans and some require a paid subscription. Payments and checkout for paid plans are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle acts as the reseller of our Products and is responsible for the payment transaction, invoicing and applicable sales tax / VAT / GST.

• Prices are shown on each Product's pricing page and may be billed monthly or annually.
• Paid subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• You authorise Paddle to charge your chosen payment method for each renewal until you cancel.
• Cancellations, renewals and refunds are governed by our Refund & Cancellation Policy.

We may change prices or plan features. For active subscriptions, price changes take effect at the next renewal, and we will give you reasonable notice beforehand.

05Acceptable use and your content

You are responsible for the links, files, data and other content you create or upload through the Services ("Your Content"). You retain ownership of Your Content. You grant us a licence to host, process and display Your Content only as needed to operate and provide the Services.

You must use the Services in line with our Acceptable Use Policy. Prohibited uses include distributing malware or phishing, shortening or cloaking links to illegal or harmful material, spamming, and infringing others' rights. We may disable links, remove content or suspend accounts that violate that policy.

06Intellectual property

The Services, including all software, design, text, graphics and the Nidavellirs and product names and logos, are owned by us or our licensors and are protected by intellectual-property laws. Except for the rights expressly granted here, these Terms do not transfer any of our intellectual property to you.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the Services, without obligation to you.

07Third-party services

The Services may integrate with or link to third-party products (for example payment via Paddle, or integrations you choose to connect). We are not responsible for third-party services, and your use of them is governed by their own terms. A list of the providers that process data for us is in our Sub-processors page.

08Availability, changes and beta features

We work to keep the Services available and reliable, but we provide them on an "as available" basis and do not guarantee uninterrupted operation. We may modify, suspend or discontinue features, and we may label some features as beta or experimental — these may change or be withdrawn at any time.

09Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Services in a way that risks harm to us, other users or third parties.

On termination, your right to use the Services ends. We may delete Your Content after a reasonable retention period, subject to the retention rules in our Privacy Policy.

10Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be error-free, secure or continuously available.

11Limitation of liability

To the maximum extent permitted by law, Nidavellirs and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Services.

Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the greater of (a) the amount you paid us for the relevant Product in the twelve (12) months before the claim, or (b) USD 100.

12Indemnification

You agree to indemnify and hold Nidavellirs harmless from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of Your Content, your use of the Services, or your breach of these Terms or applicable law.

13Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. You and Nidavellirs submit to the exclusive jurisdiction of the courts of Bhopal, Madhya Pradesh, India for any dispute that cannot be resolved informally, except that either party may seek injunctive relief where appropriate.

14Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you by email or in-product notice. Your continued use of the Services after changes take effect means you accept the updated Terms.

15Contact us

Registered office: Nidavellir Software Private Limited, Chouksey Niwas, NH 12, Hoshangabad Road, Ward No. 85, Samardha, Bhopal, Madhya Pradesh 462046, India. GSTIN: 23AAGCN4771J1ZA · PAN: AAGCN4771J. Enquiries: info@nidavellirs.com.