Refund & Cancellation Policy

01Scope

This policy applies to paid subscriptions and one-time purchases for all Nidavellirs products — Shrno, Commenda, Attune and Calibrate. Checkout, invoicing and payments are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"), so Paddle's buyer terms also apply to your purchase.

02How billing works

• Subscriptions are offered on monthly or annual billing cycles, as shown on each Product's pricing page.
• Your subscription renews automatically at the start of each cycle using the payment method on file, until you cancel.
• Paddle issues your receipt/invoice and collects any applicable VAT, GST or sales tax based on your billing location.
• Free plans are free for as long as they are offered and do not require a payment method.

03Cancelling your subscription

You can cancel a paid subscription at any time from your account billing settings, or via the manage-subscription link in any Paddle receipt email.

• When you cancel, your plan stays active until the end of the current paid period — it is not cut off immediately.
• After the period ends, the subscription will not renew and you will not be charged again.
• Cancelling does not, by itself, trigger a refund for the current period unless the situation below qualifies.

04Refunds

14-day consideration for new purchases

If you are unhappy with a new paid subscription, you may request a full refund within 14 days of the initial purchase. This is our standard goodwill window and also reflects statutory cancellation rights that may apply to consumers in some regions.

Renewals

Renewal charges are generally non-refundable, because you can cancel any time before a renewal to avoid it. If a renewal charged you unexpectedly, contact us within 14 days of the charge and we will review it in good faith.

Circumstances we will always consider

• Duplicate or accidental charges.
• A confirmed billing error on our side.
• The Product was materially unavailable due to a fault on our side for a sustained period.

05Non-refundable items

• Consumable add-ons or credits (such as AI credit packs) once they have been used.
• Partial periods after a mid-cycle downgrade or cancellation, unless required by law.
• Charges older than the applicable request window, except where required by law.

06How to request a refund

Email info@nidavellirs.com from the address on your account, or use the support option in the Paddle receipt. Include your order/receipt ID and the reason for the request. We aim to respond within a few business days.

07Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the updated "Last updated" date.

08Contact us

Billing enquiries: info@nidavellirs.com. See also our Terms of Service.